Privacy policy
This privacy Statement confirms how Times Travel Limited T/A Virikson Dubai Holidays, disclosed at 13 Station Road, London, SE25 5AH, United Kingdom, and incorporated in United Kingdom, and its partner trading names, guards the privacy of your personal information. Understanding and accepting the sensitivity regarding your personal data, we are committed to protect the privacy of your personal information.
1.What information we collect and why it is required?
We need to gather, utilize and disclose your personal information to perform our responsibilities as a travel agent, explicitly, crafting and arranging travel bookings on behalf of our customers. In relation to it, we may collect the following information:
- Personal contact details such as full name, phone number, and email address.
- Passport number along with date of birth if asked by the corresponding airline.
- Payment data: Debit/credit card number, security number, expiration date and name of cardholder.
- Frequent flyers numbers: car rental programme or hotel accommodation preferences (if Valid)
- Nutritive necessities and health concerns (if any) in a relation to your travel provisions or required by the concerned travel service provider(s) (e.g. hotel or travel providers)
- Information collected through forms on our site e.g. email address, platform from which you heard about us and your travel concerns. This information helps us in staying updated regarding our packages and offers.
- Call recordings Calls maybe tracked down to ensure the quality control and staff training.
- Social Media You agree to our and social media privacy policy by interacting to us on these platforms (Facebook, Twitter or Instagram).
- IP address and cookies when you browse our website our servers might save some data regarding your device and network just to provide better browsing experience every Times.
2. How will we collect this information?
Data is usually collected when you submit your affiliation with us. The data can be gathered from the following sources:
a. Data produced about you when you purchase or make enquiries regarding travel products and services via email, website or phone. b. When you subscribe to receive news about latest deals and packages. (e.g. e newsletters) c. When you speak to our customer representative. d. When you subscribe for promotions or participate in competitions. In some circumstances, we might need to collect your personal information from a third party resource. It involves a person who maybe making travel arrangements on your behalf, the facilities that to be used by you (e.g. your employer is planning a journey for you). In such cases we will rely on the authority of the person booking the travel arrangements on another travellers’ behalf.
When you make a booking on someone else’s behalf, you agree that the person has given you a consent for us to collect, use and disclose personal information of a traveller in a relation to this notice.
3. What do we use your personal data for and what is the lawful basis for doing so?
3.1 Contractual a. In order to perform our duties as a travel agent. The consequences of not providing this information is that we will be unable to complete your booking. b. Personal and contact details are used for the purposes of completing the travel bookings you make on our site. Similarly, payment information, passport numbers, date of birth, frequent flyer numbers and dietary requirements. 3.2 Legitimate interest a. For direct MARKETING communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. b. Your information may also be utilised for broader reasons, such as: to provide you with travel confirmation and updates on your itinerary, to manage your booking and to allow us to contact you for customer service. c. We may use your personal information to send you targeted marketing activities; about special offers, new products or competitions. These may include emails, text messages and data messages. If you do not wish to receive such information, you may ask us in writing not to receive it. 3.3 With your consent a. In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters, your personal information may be used, with your explicit consent, to send you relevant promotional fares.
4.Within whom your personal information will be shared?
Your information may be shared with following authorisers:
a. Travel suppliers: Hotels, tour operators, airlines, car rental, cruise lines, activity providers who are obliged to fulfil your travel bookings. b. A person (third party) that is making a booking on your behalf. c. Third parties that are associated to us on different basis such as credit card processing, fraud prevention and business analytics. d. As Lawful or obligatory by applicable law, and to observe our legal accountabilities e. Times Travel Limited T/A Virikson dubai Holidays is worldwide organization and contain business operations outside EEA. Please note that your information may be revealed to our overseas relevant sanctions with the intention of completing you travel book or to facilitate the performance of directorial, advisory and technical services, plus the storage and handling of such information. We are liable that any transfer of information is either needed for the enactment of agreement between you an overseas addressee or in relation to suitable and seemly safeguards as enforced by your local security laws.
5. For how long do we keep your personal data on file?
Personal data is retained as long as is necessary, for the purpose that it was originally obtained .
a. To protect us against any contractual claims, generally for a period of 6 years. b. Records are kept in line with legal and regulatory requirements / guidance.
6. Your rights
Below is a list of the rights that you have regarding the personal information that we process .
You have the right to a. Confirm with us that we are processing your data . b. Request access to the personal data we hold . c. Have data amended if it is inaccurate or incomplete . d. Request that we delete your personal data if there is no compelling reason for its continued
processing .
e. Request that we remove your consent .
If you desire to practice any of these rights, please contact us on http://www.viriksondubaiholidays.co.uk/privacy policy/ providing specifics of your application. In case of dissatisfaction from our data processing activities, you have a complete right to object to the Information commissioner’s Office (ICO) https://ico.org.uk/concerns/.
7. IP Addresses
Please note that in relation to your visit to our site or use any of our mobile application, our servers may record your data about your device and connecting network, including IP address. We record your IP address to track and comprehensive non personal data. E.g. to supervise the device, browser utilised and geographic locations from where customers browse our website.
8. Tracking Technologies / Cookies
The internet pages of Times Travel ltd T/A Virikson Dubai Holidays use cookies, the text files that is sent to your system through internet browsers, these cookies are used to provide user a better and more user friendly browser experience that is impossible without cookie settings. In relation to the first party cookies mentioned above, we may use anonymised third party web analytics services (most likely Google analytics) on our website and mobile apps. The analytics providers that monitor these services uses technologies like cookies to help us analyse the usage of website by the visitors.
9. Modifications to this privacy policy statement
It is possible that this privacy policy may be modified anyTimes in future. However, we will notify you about these changes by emailing you at the provided e mail address or by adding notice on our website.
10. Accessing website outside of United Kingdom
In case you are browsing our website from outside United Kingdom then, be aware that your data may be processed or stored in the UK. The security of the data and other laws od UK and other countries that your data may transferred to may not be as comprehensive as applied in your country, but we ensure that all the essential steps will be taken to guarantee the protection and preventions of your personal data. By using our products and service you agree that your data can be transmitted to entitles and other third parties with whom we share as it is termed in this policy.
11. How to reach us
If you have any queries regarding this privacy policy then, feel free to contact us at: Email: send you general enquiries at enquiry@viriksondubaiholidays.co.uk Information about travel bookings at enquiry@viriksondubaiholidays.co.uk Call: contact our customer care support team for any queries about hotel, packages, car rental, cancellation and refund by calling at free phone: For callers within UK: (0203 745 5788) and for callers from outside the UK: (+44 203 745 5788) For any suggestions, feedback or appreciation regarding our products and services, feel free to write us at: enquiry@viriksondubaiholidays.co.uk Head Office: Address: 13 Station Road, London, SE25 5AH, United Kingdom, Telephone: (+44 203 7455788)
